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Tweak wording on index.html

Daniel Stone requested to merge daniels/touch:master into master

Mostly this is just some nitpicks (sorry) to make it read a little easier, e.g. 'feedback' is not a verb.

More substantially, I tried to change the customer/community interaction to make it clear that we're asking how well the person did with the interaction ('did they do everything they could?') rather than the result of the interaction ('did all the patches land first time?').

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